FAQ's

Here are some answers to commonly asked questions, which might help you out. Otherwise we're always available via our support system.

How does it work?

When you buy your VPN subscription, you get access to two types of VPN. The first is IPSec and requires no additional software to be downloaded. (See Setup Guides), the other is more secure and requires you download a small program from our website. It only takes a moment to install and setup. When you launch the program all traffic from your computer will be encrypted, secure and anonymous.

What is your refund policy?

We will refund your money within 14 days (Check conditions here). Simply send us an email using our contact form and let us know why you'd like the refund. Please include your account username!

What operating systems are supported?

Microsoft Windows XP, Windows Vista and Windows 7, Mac OS X 10.4 and later, Linux using a 2.6.x kernel or later, Android, Blackberry and Apple iOS

Does it work behind firewalls?

Yes, unless TheVPNStore's services has been blocked specifically.

Can I use your VPN directly from my router instead of the PC?

Yes, you will be able to install HeroVPN directly on your router - if your router supports IPSec or OpenVPN.

Can I use MobiVPN from my iPhone or iPad?

Yes, you will be able to use MobiVPN from your iPhone or iPad.

Will your VPN services block any websites or programs?

No, we do not. Using any of our VPN services, you will be able to access all websites and servers on the net - even if your ISP, employer or schools attempts to block your access.

Can I surf and download as much as I like with your VPN?

Yes, TheVPNStore will neither control nor limit your traffic usage if it remains within the package limits you bought.

Is my connection secured against eavesdropping?

When you are connected to a VPN, all traffic over your internet connection will be encrypted. IPSec has 128bit encryption and OpenVPN has 2048bit which is as secure as the encryption used by the financial sector and military.





How many connections are allowed simultaneously?

You can Setup/install and use HeroVPN on several computers - but one license only allows one connection at a time unless you purchase the Family pack which allows multiple simultaneous connections.

Which payment methods are available?

You can pay with VISA, Mastercard, Maestro etc through Paypal. If you experience problems making your payment pls. send us a message using the Contact Us form and we will do our best to help you.

Will I be able to watch BBC and Hulu when outside USA and UK?

You will be able to watch BBC/Hulu shows - if you chose the appropriate server location when purchasing our VPN services.

Who do I contact if I have any other questions?

Send a message using the